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Frequently Asked QuestionsThis page will hopefully give you answers to any questions you may wish to ask regarding the services that we offer, if there is anything not listed on this page, please feel free to contact us via the contact us page.
You offer a N0-FIX-NO-FEE service, what exactly does this mean?Our NO-FIX-NO-FEE service comes with a simple condition - if you ask us to look at your computer or laptop and we are unable to repair your problem then you will walk away and owe us nothing, should we give you a repairable diagnostic to which you decide not to have the repair undertaken then we charge a small admin fee of £15. Back to TopOnly £10 local call out fee - what does this include?Our £10 local call out fee is a small expense to help with vehicle running costs that are constantly - this excludes any labour carried out but can guarentee we have one of the lowest fees in the local area. Back to TopI want to buy a computer from you but have no transport to get it home, can you help?Yes of course, we will delivery free of charge to the Welshpool, Newtown & local surrounding areas (within 5 mile radius of the 2 towns) if you live outside this a very small fuel charge will apply. **from 1st July 2009 we will be introducing a flat rate local call out charge of 10 pounds, however this will NOT be charged upon purchase of a computer system unless you live outside the local areas** Back to TopI want to purchase a computer from you but have no idea on how to set it up, can you help?Yes thats no problem, we can come out free of charge to set it up and show you anything you may need to know, our free call out charge covers Welshpool, Newtown & local surrounding areas (within 5 mile radius of the 2 towns) if you live outside this a very small fuel charge will apply. **from 1st July 2009 we will be introducing a flat rate local call out charge of 10 pounds, however this will NOT be charged upon purchase of a computer system unless you live outside the local areas** Back to TopI struggle to get through sometimes on your mobile number - always straight to the answer phone - why?Unfortunately our mobile signal is very limited within Newtown Market, if you leave us a message and contact telephone number, one of us will call you back as soon as possible, we check for messages on a regular basis throughout the day. we appologise for your inconvienence. **update - we will be changing network provider in January 2010 to a more stronger and reliable service** Back to TopWhat happens if I need help with my computer or laptop on the days that your unit is closed?Thats no problem, we offer our services 7 days a week from 9am - 9pm to suit your needs, just give us a call or send us an email and we will do our upmost best to help you. Our priority is to help our individual customer needs! Back to TopI need help with my computer but I work full time and only home unsocialble hours, can you help?
Absolutely! we offer our services 7 days a week from 9am - 9pm to suit your individual needs, just give us a call or send us an email.
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